GDPR Compliance

Last updated: June 3, 2026

Shine Mission is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have regarding your personal data.

Our Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for us to process your data for specific purposes
• Contract: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights are not overridden
• Legal Obligation: When we must process your data to comply with legal requirements

What Data We Collect

We collect and process the following categories of personal data:

• Identity data (name)
• Contact data (email address, physical address)
• Dietary and preference data (for meal preparation and workshop customization)
• Transaction data (payment and booking information)
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)
• Communication data (correspondence with us)

How We Use Your Data

We use your personal data for the following purposes:

• Providing and managing our culinary services
• Processing bookings and payments
• Communicating about services and schedules
• Personalizing meal preparation to your dietary needs
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

2. Right to Rectification

You have the right to request correction of any inaccurate personal data and to complete any incomplete personal data we hold about you.

3. Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

4. Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

5. Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

6. Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests, or where we are processing your data for direct marketing purposes.

7. Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you. We do not engage in automated decision-making or profiling.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Subject line: "GDPR Request"

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two additional months, and we will inform you of any such extension.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection
• Incident response and breach notification procedures

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active client data: Duration of service relationship plus 2 years
• Booking and transaction records: 7 years for accounting purposes
• Marketing communications: Until you unsubscribe or object
• Website analytics: 26 months

International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally approved transfer mechanisms

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

Data Protection Officer

For questions about our GDPR compliance or to exercise your rights, please contact:

Shine Mission
Email: [email protected]
Address: Brunswick, Melbourne VIC 3056, Australia

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.